Refund policy

Returns- 

Due to the Made-to-order nature of our products, we unfortunately are unable to offer  refunds for a simple change of mind once a order is placed.  

We take great care in crafting every item specifically for you, so we recommend reviewing your selection carefully before confirming your order. Please contact us if you have any questions and we can assist you in picking the perfect pieces for you! 

Warranty- 

We stand behind the quality of our products and offer a 12-month warranty from the date of purchase against defects in materials and workmanship under normal residential use.

If your product is found to be faulty within the warranty period, we will, at our discretion, repair, replace, or provide a suitable remedy. This warranty does not cover damage caused by misuse, improper handling, accidental damage, normal wear and tear, or unauthorised modifications.

To make a warranty claim, please contact our customer service team with your order details and photographs of the issue.

Damaged or Lost Items

We take great care in packaging our products. However, if your order arrives damaged or is lost in transit:

Please inspect your order upon reception and contact us within 24 hours of delivery if on the rare chance the item is defective or damaged. Please also provide clear photos of the item and packaging if the carton is damaged.

If you receive the wrong item please contact our team and we will work with you to resolve the issue and arrange the correct item to be sent out.