Shipping policy
Thank you for choosing ART TO WALL. We are committed to ensuring your order arrives safely, efficiently, and in perfect condition. Please review our shipping policy below for full details.
📦 Order Processing Time
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Made-to-Order Items: All custom-made products are crafted with precision and care in Australia. Please allow 3–4 weeks for production and dispatch.
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In-Stock Items: Orders for ready-made items are typically processed within 3–5 business days.
🚚 Shipping Methods & Delivery Times
We use reliable courier services to ensure safe and timely delivery of your items across Australia.
| Shipping Type | Estimated Delivery Time* |
|---|---|
| Standard Shipping | 3–10 business days (after dispatch) |
| Express Shipping (if available) | 1–3 business days (after dispatch) |
*Delivery times may vary depending on location and courier delays.
🌍 International Shipping
Currently, we ship within Australia only. For international wholesale inquiries, please contact us directly at [your email/contact link].
💸 Shipping Costs
Shipping rates are calculated at checkout based on the size, weight, and destination of your order. Large or bulky items (such as oversized mirrors or framed artworks) may incur additional shipping fees.
🛡️ Damaged or Lost Items
We take great care in packaging our products. However, if your order arrives damaged or is lost in transit:
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Please contact us within 48 hours of delivery.
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Provide clear photos of the item and packaging.
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We will work with you to arrange a replacement or refund, as appropriate.
📍 Delivery Address Accuracy
Please ensure all shipping information is accurate when placing your order. We are not responsible for delays or losses due to incorrect or incomplete addresses.
If you have any questions or special shipping requests, feel free to contact our support team via Contact Us or email us at sales@arttowall.com.au.